Cancellation Policy

Cancellation Policy

Cancellation, Return & Refund Policy

a) Cancellations by Poochyx

Poochyx has a right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

The Platform retains the right to cancel any order placed by you, at its sole discretion and shall intimate you of the same by way of an email/SMS. Further, the Platform may cancel an order wherein the quantities exceed the standard for individual consumption or the Platform has reason to believe or suspect that such an order is not placed by a consumer for personal use.

For any question relating to cancellation of any products, you can always contact us at customercare@poochyx.com or at +91 8790324488.

b) Cancellations by You

In case of requests for order cancellations, Poochyx reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount with-in 15-20 working days.

We will not be able to cancel orders that have already been processed.

Poochyx has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Poochyx and accept Poochyx decision regarding the cancellation.

To initiate a cancellation request, you can contact us at customercare@poochyx.com or at +91 8790324488.

c) Return by You

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase (digital or physical). Returns or exchanges of products in the following categories will not be accepted (unless received damaged, spoilt or expired):

  • Food & Treats

Unopened units in a combo product (e.g., If a product comprises 12 packets and out of it, 11 packets are unopened, then a return or refund or exchange request for such 11 packets will not be accepted). Product pages outline whether that product is returnable or not.

To initiate a return request, you can contact us at customercare@poochyx.com or at +91 8790324488.

d) Damages & Issues

Please inspect your order upon receipt. Contact us immediately but no later than 3 (three) days if the item is defective, damaged or if you receive the wrong item, or if your item is lost in transit, so that we can evaluate the issue and make it right.